19.3% of Online Purchases Are Returned: 2026 Data
An estimated 19.3% of online purchases were returned in 2025, according to the National Retail Federation and Happy Returns. See the 2026 return-rate breakdown by category, region, and season.
Ecommerce returns
2.25% Refund Rate: Refund 2026
About 2.25% of purchases were refunded between January and October 2025, per ACI Worldwide's transaction data, rising to 2.89% in December. See how often shoppers actually get their money back in 2026.
![19.3% of Online Orders Are Returned: 2026 [Benchmarks]](/_astro/ecommerce-return-rate-statistics-2026.CZg1x-y__1IyODE.webp)
19.3% of Online Orders Are Returned: 2026 [Benchmarks]
An estimated 19.3% of online sales were returned in 2025, according to the National Retail Federation and Happy Returns. See return rate benchmarks by category, cost, and fraud for 2026.